Organization Overview

Our Client: Central West Specialized Developmental Services (CWSDS) is a human-services non-profit organization, providing a wide range of residential and non-residential services for individuals with developmental disabilities and complex needs.

Position Summary:

The Manager, Quality Assurance reports to the Director, Quality & Client Experience and plays a vital role in ensuring the agency meets and exceeds quality assurance standards, legislative requirements, licensing obligations, and accreditation benchmarks within CWSDS. As a subject matter expert, this position is responsible for developing, implementing, monitoring, and improving systems and processes that promote organizational excellence and compliance. This is a standalone role with no direct reports, requiring strong cross-functional collaboration and leadership by influence.

Note: This is a F/T, on-site role 5 days/week.

About YOU

You are a proactive, detail-oriented and cooperative quality assurance professional who is passionate about continuous improvement and service excellence. You bring experience in quality assurance, accreditation, compliance, and risk management within a human services environment, along with the ability to translate complex regulatory requirements into practical, organization-wide practices.

Highly organized and self-directed, you thrive in a standalone role, building strong relationships and influencing teams to foster a culture of accountability, learning, and high-quality client outcomes.

Duties

- Develop and maintain a comprehensive Quality Assurance (QA) framework aligned with best practices, sector standards, and Ministry of Children, Community and Social Services (MCCSS) guidelines.
- Act the project manager and direct support to the Director, Quality and Client Experience in the agency’s accreditation processes including planning, documentation, staff engagement, and reporting.
- Ensure the agency is in full compliance with applicable legislation, regulations,



and service agreements, including MCCSS children's licensing requirements (Quality Standards Framework) and Quality Assurance Measures (QAM).
- Conduct regular audits, reviews, and data analysis to assess service delivery effectiveness and compliance.
- Draft, review, update and familiarize internal policies, procedures, and protocols to reflect current standards and regulations.
- Lead the implementation of quality improvement initiatives across programs and departments.
- Facilitate training sessions, presentations, and workshops to promote a culture of quality and accountability.
- Prepare and present reports on QA performance, risks, trends, and accreditation status to the leadership team.
- Maintain accurate records of QA activities, compliance reviews, and improvement plans.

Qualifications:

- Degree in a relevant clinical field (e.g., Nursing, Psychology, Social Work, Behaviour Therapy).
- Quality management training.
- Valid G license required.
- Minimum 5 years of experience in quality assurance, compliance, or accreditation roles, preferably in the developmental services or social services sector.
- Strong knowledge of Ontario’s regulatory environment for developmental services (e.g., QAM, MCCSS standards, licensing regulations).
- Experience managing or supporting accreditation processes.

Pay: $80,798.00-$94,090.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a Degree in a relevant clinical field (e.g., Nursing, Psychology, Social Work, Behaviour Therapy)?
- This position is 100% on-site and requires attendance in the office 5 days per week. There is no remote or hybrid work option. Do you understand and accept this requirement as a condition of employment?

Education:

- Bachelor's Degree (required)

Work Location: In person

📌 Manager, Quality Assurance (Oakville)
🏢 Central West Specialized Developmental Services
📍 Oakville