Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow's data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.Critical Systems Engineer
EdgeConneX is in search for its next Critical Systems Engineer. The Critical Systems Engineer is a member of the Operations Support team and provides Level 2 escalation support from our Critical Systems Coordinators. This role brings deep expertise in mission-critical electrical and mechanical infrastructure and supports the reliability, safety, and efficiency of EdgeConneX data centers. The CSE serves as a technical authority for the maintenance and operational oversight of critical systems, collaborating closely with critical systems teams, field operations, vendors, and corporate engineering teams to ensure reliability, safety, and consistency across data center operations. This position reports to the Critical Systems Manager and can be based in the cities listed in our posting. This position will require up to 25% travel to support various maintenance initiatives and trainings.Primary Responsibilities




Support preventive and corrective maintenance programs across data centersSupport reliability improvement initiatives and operational readiness activities, including review of system performance, equipment reliability trends, and process effectivenessManage and participate in post-event root cause analysis (RCA) processes to support continuous improvementCreate, review, and approve Methods of Procedure (MOPs)Support the development and maintenance of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs)Implement and manage field-related projects as requiredIdentify opportunities for facility improvements, including efficiency and PUE optimizationEnsure compliance with applicable codes, regulations, and company directivesProvide escalation support and technical consultation as requiredPerform other duties as assigned by managementManage vendor maintenance activities and ensure SLA complianceEnsure complete and accurate asset sheets are delivered in Asset Manager from the Construction Management and/or Engineering TeamValidate and correct asset data, including ELI codes, serial numbers, and model numbersDetermine contact information for maintenance vendors and manufacturers as neededMap equipment to maintenance vendors and ensure maintenance contracts are in placeWork with Site Engineers to determine maintenance schedules and activitiesLoad assets and maintenance schedules into CMMSKnowledge, Skills, and Abilities
Strong understanding of mission-critical data center equipmentAdept in troubleshooting and support of electrical systems: UPS, generators, switchgearAdept in troubleshooting and support of mechanical systems: air handlers, rooftop units, pumps,



fansFire alarm and suppression systems (FIKE) & Building Management Systems (BMS)Preventive maintenance program creation and executionWorking knowledge of DCIM and CMMS systemsProficiency with Microsoft Word and ExcelStrong organizational, prioritization, and multitasking skillsAbility to clearly communicate technical information verbally and in writingCapable of leading and managing vendors, technicians, and cross-functional teamsCandidates who also have a general IT awareness of servers, networking, and peripheral equipment are highly encouraged to applyEducation and Experience
5-8 years of professional relevant mission-critical MEP experienceHands-on experience with data centers, critical facilities, UPS systems, emergency generators, or electrical switchgearBachelor’s degree or equivalent practical experienceCandidates who either possess a degree or Industrial Technology trade school certification along with verifiable technical training are highly encouraged to applyTravel
This position can be located at any number of our EdgeConneX Data Center facilities and will require regular travel (approximately 25%) to manage additional Data Centers across North America. There will also be travel for annual and quarterly company meetings.US Salary Range$105,000 - $120,000 USDEdgeConneX believes inclusion - of thought, backgrounds and experiences - affects all that we do, from our employees to the solutions we deliver. EdgeConneX is an equal employment chance employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.EdgeConneX offers a competitive benefits package.For more information on how we process your data, visit our Data Privacy Policy here .
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