The RoleThe Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.
You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.
This is a performance-driven leadership role — not an administrative position.
You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.
If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are secure, disciplined, and high-functioning.
About AxisAxis Therapy & Performance is a high-standard, education-driven, people-first health network.
We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.
Leadership at Axis is behavioural, not positional.We expect our leaders to hold the standard, protect the culture, and drive real outcomes
What You’ll Be Responsible ForSenior Coordinator Leadership & Performance CoachingDirectly lead and develop Senior Coordinators across multiple clinicsRun leadership coaching sessions and performance reviewsAudit coaching conversations and escalation decisionsStrengthen accountability, decision-making, and leadership maturityIdentify leadership gaps and drive development plans
Client Coordinator Training & Performance CalibrationDeliver in-person and virtual training sessions for Client Coordinator teamsRun rapid-fire coaching workshops (booking conversations, service recovery, communication)Perform front-desk performance audits and scheduling reviewsStandardize client experience and service delivery across clinicsDevelop high-potential team members and support internal promotion pipeline
Administrative Operations & KPI OwnershipMonitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)Identify performance patterns across clinics and implement improvementsStrengthen front-desk systems that support therapist and client experienceReduce preventable operational breakdowns and escalations
Scheduling & Operational StructureEnsure consistent scheduling structure and booking logic across clinicsAudit schedule hygiene, coverage planning, and readiness standardsPartner with Clinic Directors to support therapist capacity and clinic flow
Client Experience & Escalation ManagementEnsure high standards in client communication and service recoveryCoach teams on handling difficult situations and conflict resolutionMaintain consistent client experience across all locations




Recruitment & Team DevelopmentSupport hiring decisions for Senior and Client CoordinatorsMonitor onboarding quality and early retentionIdentify future leaders and build internal talent pipeline
How You LeadAt Axis, leadership means:
Holding standards without avoidanceCoaching behaviour, not personalitySolving problems earlyBuilding structure instead of reacting to chaosDeveloping leaders instead of rescuing teamsThinking in systems and patterns, not incidents
What Success Looks LikeStrong Senior Coordinators who lead independently
Consistent client experience across clinics
Stable scheduling and administrative systems
Reduced operational friction for therapists
High retention and growth within admin teams
Fewer preventable escalations and breakdowns
Ideal BackgroundThis role is a strong fit for candidates with leadership experience in performance-driven environments such as:
Retail/Sales team lead or sales/retail management roles
Customer success or call centre leadership
Hospitality or service operations leadership
Multi-location operations management
Healthcare or clinic operations leadership
You may be especially successful if you have experience:
Coaching team performance and improving conversion or service metrics
Running training sessions or role-play coaching
Auditing customer conversations or service interactions
Managing high-volume operational environments
Leading teams through performance targets and accountability
Handling escalations and difficult customer interactions
Healthcare experience is helpful but not required.Leadership and performance management experience matter most.
Who This Role Is Not ForThis role is not a fit if you:
Prefer being an individual contributor
Avoid difficult conversations or accountability
Want a front-desk or administrative execution role
Need constant direction
Prefer fixed responsibilities over ownership
Schedule & Work StructureFull-time leadership role
Regular in-clinic presence across multiple locations
Mix of on-site coaching, audits, and strategic work
Leadership is responsibility-based, not shift-based
Final NoteThis is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence.
If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we’d love to meet you.
Experience & Background1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)
Previous experience coaching team members and holding performance conversations




Experience managing or supporting multi-location operations is strongly preferred
Experience running training sessions, coaching workshops, or role-play performance development is an asset
Healthcare or clinic experience is helpful but not required
Leadership & CapabilityStrong people leadership and coaching ability
Comfortable holding others accountable and addressing performance gaps directly
Ability to identify patterns, diagnose problems, and implement solutions
Strong conflict resolution and escalation management skills
High emotional intelligence and ability to remain calm under pressure
Ability to develop leaders and build team capability
Operational & Performance SkillsStrong operational thinking and systems mindset
Experience working with performance metrics, KPIs, or service standards
Ability to manage competing priorities across multiple locations
Strong organizational and decision-making skills
Clear, direct communication style
Work Structure & LogisticsMust be able to travel regularly between clinic locations (primarily Scarborough and Markham)
Comfortable working across multiple sites and shifting priorities
Reliable transportation required
Full-time availability with flexibility to support operational needs
Benefits, Growth & Why Join AxisCompensation & BenefitsCompetitive Salary — aligned with leadership scope and performance expectations
Dental Benefits — comprehensive dental coverage
Paid Vacation — competitive paid time off
Hybrid Work Flexibility — work-from-home days for administrative and strategic work
Staff Treatment Discounts — discounted services at Axis Therapy & Performance
Growth & Leadership DevelopmentLeadership Growth Opportunities — clear path for advancement within a rapidly growing organization
Direct Coaching & Development — ongoing mentorship and leadership training
High-Impact Role — influence operations, people development, and systems across multiple clinics
Exposure to Multi-Location Operations — build experience in scaling healthcare operations
Culture & Work EnvironmentHigh-Performance, Supportive Team — work with driven, growth-oriented leaders
People-First Organization — strong focus on team development and client experience
Collaborative Leadership Environment — direct access to senior leadership
Team Events & Socials — regular team gatherings and company events
Growing Organization — opportunity to help shape systems and processes as we scale
Why AxisAt Axis Therapy & Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth.
This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability.
If you want ownership, responsibility, and the chance to build something that lasts — you’ll thrive here.
#J-18808-Ljbffr

📌 Regional Coordinator (Downtown) (Winnipeg)
🏢 Axis Therapy & Performance
📍 Winnipeg