We are looking for a Client Relations Specialist to manage client relationships, ensure a smooth client experience, and coordinate effectively with internal teams to deliver on client expectations.

The ideal candidate is a strong communicator who is proactive, organized, and comfortable working with international clients in a fast-paced remote environment.

Key Responsibilities

- Act as the main point of contact for assigned clients and build strong, professional relationships.
- Understand client requirements, expectations, and priorities, and communicate them clearly to internal teams.
- Coordinate with relevant teams to ensure client requests, deliverables, and deadlines are handled effectively.
- Manage client communications, follow-ups, approvals, feedback, and action items to ensure nothing is missed.
- Address client questions, concerns, and escalations professionally and coordinate timely resolutions.
- Conduct regular client check-ins and provide clear updates on ongoing projects, tasks, and deliverables.
- Monitor client satisfaction and proactively identify potential issues or areas that require attention.
- Maintain organized records of client communications, requirements, feedback, and project updates.
- Gather and communicate client feedback to relevant teams to support service and process improvements.
- Support client onboarding and ensure a smooth transition into ongoing account management.
- Prepare meeting notes, client updates, reports,



and other documentation as required.

Requirements

- 3-5 years of experience in Client Relations, Client Success, Account Management, Customer Success, or a similar role.
- Excellent written and verbal communication skills.
- Robust relationship‑building and interpersonal skills.
- Experience working directly with international clients, preferably US‑based clients.
- Strong organizational, follow‑up, and time‑management skills.
- Ability to manage multiple clients, priorities, and deadlines.
- Strong problem‑solving and conflict‑resolution skills.
- Proactive and detail‑oriented approach to work.
- Ability to work independently in a remote environment.
- Proficiency with Google Workspace and common communication/project management tools.

Preferred Qualifications

- Experience in a BPO, agency, e‑commerce, or remote‑services environment .
- Experience managing multiple client accounts.
- Experience with client onboarding, retention, or account management.
- Experience tracking client KPIs or preparing client reports.
- Familiarity with tools such as CRM platforms, and project management systems .
- Fully remote work environment.
- Opportunity to work with international clients.
- Collaborative and growth‑oriented work culture.
- Chance to take ownership of client relationships and contribute to business growth.

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📌 Branch Manager (12-month contract) (Montreal)
🏢 easyfinancial
📍 Montreal