20 Oct
|
Canadian Tire Corporation
|
Toronto
20 Oct
Canadian Tire Corporation
Toronto
Manager, RSSDWhat you’ll do:Provide day-to-day operational oversight of RSSD.Own service desk performance, staffing, ticket flow, queue management, and SLA achievement.Ensure effective management of incident, request, email, voicemail, and chat support channels.Manage after-hours escalation processes and operational coverage requirements.Act as the senior operational escalation point for critical store incidents.Oversee P1/P2 single-store incident management and communications.Coordinate with inf...
📌 Manager, RSSD (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto