Elevate customer experiences as the Customer Support Manager at Cardata. Lead a dedicated team to drive service quality, efficiency, and operational excellence in a work from home setting. In this pivotal leadership role at Cardata, you will be responsible for overseeing customer support operations and enhancing team performance. With over five years in customer-facing roles, you will establish clear expectations and use data-driven insights to boost service metrics and customer satisfaction. The opportunity awaits a skilled manager to streamline processes and introduce automation to support a scalable customer care function. Key Responsibilities:

- Lead and develop the Customer Support team
- Own metrics like CSAT and response times
- Manage workforce planning and scheduling
- Oversee customer escalations and resolutions
- Identify process inefficiencies to enhance workflows

Requirements:

- 5+ years in Customer Support or Service
- 2+ years in people management roles
- Proven track record improving Support KPIs
- Strong analytical and communication skills
- Experience in fast-paced environments

Drive efficiency and innovation in customer support management at Cardata to make a significant impact. #J-18808-Ljbffr

📌 Customer Support Manager at Cardata (Montreal)
🏢 Cardata
📍 Montreal