Become a Health Advisor at IC24, offering critical support to NHS 111 callers in their time of need. Use your communication skills to assess concerns and guide patients to appropriate care.

IC24 is seeking Health Advisors to join its team, directly assisting patients by answering NHS 111 calls. This role demands strong communication and empathy as you listen and respond to a wide-ranging range of patient concerns. The position includes thorough training and ongoing support to help you succeed in a demanding yet rewarding environment.

Key Responsibilities:

- Answer NHS 111 calls and gather patient information
- Use NHS Pathways to assess urgent and non-urgent needs
- Direct callers to appropriate medical services
- Manage sensitive conversations with empathy and professionalism
- Comply with quality standards and patient safety protocols

Requirements:

- Strong communication skills and active listening
- Ability to stay calm under pressure
- Tech-savvy with multitasking capabilities
- Commitment to ongoing learning and development
- Must work weekends and 24/7 shifts

Join IC24 as a Health Advisor and make a real difference while developing essential skills in patient care.

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📌 NHS 111 Health Advisor (Peterborough)
🏢 Integrated Care 24
📍 Peterborough