Encompass Support Services Society is an accredited, non-profit organization that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build robust, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.
We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. The Program Manager in collaboration with the leadership team is responsible for supporting the direction, development and service delivery for Encompass’ services. The Program Manager is responsible for the oversight and coordination of daily activities and services in a manner consistent with legal/statutory requirements and organization policies/goals/objectives.

Temporary, Full –Time
CONTRACT END DATE: September 15, 2028
SALARY RANGE: Grid 16: $41.48 - $43.81 (Hourly) – Depending on experience & qualifications
VACATION: As per ESS policy
Provides leadership to programs to ensure program/service delivery is consistent with organization’s mandate, policy & procedures, accreditation, contractual, budgetary and other requirements by methods such as: assessing and resolving program/service issues; and determining requirements for assigned programs/projects;

- Leads evaluation procedures in assigned programs/services and takes the lead in developing annual program outcome and performance reports. Reviews feedback, standards, procedures and protocols to determine opportunities for quality improvement. Provides direction, supervision, guidance, expertise, policy and technical support to Coordinators, staff, partners and program/service team(s) by methods such as coaching, role-modeling, mentoring, consultation, team-building, recruitment, scheduling,



onboarding and orientation and performance management. Manages disciplinary procedures and handling of grievances, in consultation with HR and Executive Directors;
- Provides consultation and supervision to ensure collaborative participant-centered service. Acts as a resource for social services, mental health and substance use issues, peer support and primary care. and assisting with navigating issues such as informed consent, confidentiality and developing linkages and partnerships with other agencies and community resources to best meet participant needs.
- Fosters positive relationships with funders, community partners, government officials, participants, the community, etc. Participates in team meetings, committees, organization meetings/initiatives, task groups, continuing education and/or community initiatives by methods such as sharing up-to-date information on programs, services and referral processes; and promoting optimal support for participants and their informal support network to improve access to services;
- Proactively and enthusiastically stays updated and leads by example on best practices as related to Inclusion, Diversity, Equity, Accessibility, Anti-Racism and Truth & Reconciliation at the program level. Committed to improving own practices and personal learning journey.

Completion of a degree in a social science or a discipline relevant to the social services sector.
Training and Experience

- Five (5) years’ experience in the social services sector with a demonstrated working knowledge of community-based programs and related provincial support systems.
- A minimum of three (3) years’ progressively more responsible program management, financial, supervisory/leadership and relevant experience.
- Experience with multi-disciplinary health care teams and primary care a significant asset;
- Specialization in mental health and substance use treatment through basic training, continuing education or experience;
- Experience with developing policies and procedures and designing and delivering community programs.




- Or an equivalent combination of education, training and experience.

Proven leadership and management competencies;

- Knowledge and experience of leadership and consultative processes and of supervision and leadership models, with the ability to identify learning needs, teach, coach, mentor and support staff to develop skills, to lead a positive working environment, and to provide best practice information;
- Knowledge of quality improvement in not-for-profit and social services sector;
- Demonstrates critical thinking, creative problem-solving and an ability to exercise initiative, resourcefulness, and judgment with minimal direction;
- Excellent interpersonal, relationship and team-building skills with a variety of interested parties;
- Ability to manage crisis situations and provide guidance to staff in the management of client crises, as well as excellent self-management skills in high pressure situations;
- Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; Knowledge of systemic issues and risk factors facing equity-deserving groups including the 2SLGBTQIA+ community, Indigenous, racialized and neuro-diverse individuals and communities;
- Knowledge and respect of the diversity of the BC population.
- Willingness to work flexible hours including evenings;
- Proficiency in relevant computer applications (Microsoft Office and Case Management databases), and an ability to learn and adapt to new technologies required for the position and related programming;

Must possess a valid BC class 5 driver’s license, have a reliable vehicle, business insurance and driver’s abstract. (At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at View email address on jobs.jobcopilot.com experience: Do you a valid class 5 driver’s license and use of a reliable vehicle

📌 TEMP Full-Time Program Manager (Langley)
🏢 Encompass Support Services Society
📍 Langley