Support franchise partners in achieving quality, performance, and operational excellence standards.

Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.

Provide day-to-day support to shops, assisting with operational questions and urgent requests.

Document interactions and support activities within the Franchise Management System.

Analyze root causes of performance challenges and implement effective solutions.

Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

Strong coaching, communication, and relationship-building skills.

Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network,



you’ll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

A agile field-based position with significant impact on franchise success.

Professional growth and career development within a growing international organization.

Group benefits program, including health and dental coverage.

Employer RRSP program to help you invest in your future.

At _ Fix Network _, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

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📌 International Support Specialist (m/f/d) (Ottawa)
🏢 Fix Network
📍 Ottawa