Manager, Product Support
Job Type: Full-Time
Industry: Nuclear / Manufacturing / Healthcare Services
My client is a leading provider of mission-critical sterilization, irradiation, laboratory testing, and advisory services supporting the healthcare industry. With a solid commitment to safety, quality, and operational excellence, the organization plays an important role in protecting patients, healthcare professionals, and communities around the world.
The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety, quality, and operational performance.
Reporting to the Senior Manager, Production , the Manager, Product Support will provide effective leadership and front-line management to the Monitoring, Decontamination and Shipping (MD&S;) team.
This position is responsible for establishing and planning operational priorities for the MD&S; teams within a manufacturing operation located in a Class 1B nuclear facility . The successful candidate will lead a high-performing team while ensuring production objectives, safety requirements, quality standards, and business goals are consistently achieved.
Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
Coach, develop, and mentor employees while managing performance, recruitment, selection, and training activities.
Ensure quality production standards are consistently followed and maintained.
Monitor production, inventory, safety, and maintenance programs to support operational excellence.
Ensure employees comply with all applicable safety regulations, policies, procedures, and workplace requirements.




Motivate and develop team members to improve individual and team performance.
Identify and implement opportunities to improve quality, safety, productivity, and operational excellence.
Incorporate simplicity, timeliness, quality, and cost optimization into customer requirements and deliveries.
Support continuous improvement initiatives and operational change management.
Bachelor's degree in a Science-related discipline is preferred.
Strong understanding of production operations, employee performance management, and workforce planning.
Ability to build strong relationships with employees, leadership, customers, and other stakeholders.
Strong commitment to safety, quality, compliance, and continuous improvement.
Ability to work effectively in both office and industrial environments.
This position may require occasional shift work and weekend work based on operational requirements.
The role involves working in a combination of office and industrial environments .
Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
Lean Six Sigma certification is considered an asset.
Required Training
~ The successful candidate must complete all required training and certifications to qualify as a Nuclear Energy Worker .

This is an excellent opportunity for an experienced production leader to join a safety-focused, highly regulated organization where leadership, operational excellence, and continuous improvement are highly valued.
The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.
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📌 Chargé de produit support production (h/f) (Ottawa)
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📍 Ottawa