As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. What You'll Do:Manage the SDRs on objectives and performance achievementMonitor lead processes, metrics, and catalyze pipeline creationShape and implement SDR strategy and processesStay abreast of and coach SDRs on best practicesServe as a mentor for your team and be a steward of the ServiceTitan organizationReport to Sr. Management on operational and financial KPIsMotivate, incentivize, and recognize team members to encourage top performanceRecruit, interview, and onboard new Team MembersConduct weekly 1X1s with each SDRHelp evaluate new technologies and programs to drive superior performanceWhat You'll Bring:Direct experience as SDR/BDR and applicable team lead or team management experienceStrong preference for 2+ years SDR management experienceOutbound specific cold-calling experience,



not just handling inbound leadsTrack-record of success managing a high-performing inside sales teamStrong understanding of outbound pipeline generation processesEnthusiastic and vibrant attitudeExpert communication and presentation skillsStrong interpersonal skills and high emotional intelligenceAnalytical mindset comfortable generating reports and identifying trends in dataAdept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.Our Commitment to Inclusion:At ServiceTitan, we celebrate individuality and uniqueness. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation,



or any other characteristic protected by applicable provincial legislation.Accommodations are available on request for candidates taking part in all aspects of the selection process.Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. When you submit your application for the Manager I, Sales Development position, your candidacy will be considered for all available Manager I, Sales Development opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is $123,300 CAD This role is also eligible for a variable commission plan.. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.Personal Information:ServiceTitan collects your personal information to support its business operations, including for human resources, employment, advantages administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy

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📌 Sales Development Manager Director of Sales (Canada)
🏢 ServiceTitan
📍 Canada