At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. We use Artificial Intelligence (AI) to help make our hiring process productive. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Staff Software Engineer.
The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).
In 2026, "getting a phone number" is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.
Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.
As a Staff Software Engineer (P4), you will be a key technical leader for a platform that processes millions of requests. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. DRAW THE OWL: Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
ACCELERATE WITH AI: Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs)



to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team's velocity through AI augmentation.
Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
WEAR THE CUSTOMER’S SHOES: Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from "writing code" to "reviewing and orchestrating AI-generated logic" without sacrificing security or quality.
Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.
WRITE IT DOWN: Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.
Expert Proficiency in Java or Go , with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).

- Architectural Mastery: Deep experience with cloud-native infrastructure ( AWS preferred), microservices patterns, and designing "five-nines" (99.999%) resilient systems.
- AI-Native Workflow: Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.




- A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.
- Data Savvy: Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).
- Leadership: Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.

Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.
Experience building "internal platforms" that enable other developer teams to move faster.
Experience building or integrating AI agents into internal developer platforms or automated ops workflows.

This role will be remote and based in the British Columbia, Alberta, Ontario - Canada.

Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Bonus : 15% of base pay
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
Stay alert to recruitment fraud
Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

📌 Staff Platform Software Engineer (Remote) (Canada)
🏢 Twilio
📍 Canada