Our mission is to be the airline of choice for both our customers and our team members.
Our commitment has earned us the title of World’s Best Leisure Airline on multiple occasions, and this is only the beginning.
You’ll enjoy exclusive travel privileges that allow you to explore the world and create unforgettable memories. A hybrid position , with all computer equipment provided.

- A starting salary of $17.75/hour , enhanced through performance incentives and bonus programs.
- 3 weeks of vacation plus 5 personal days upon hire.
- Immediate travel benefits, including unlimited standby tickets, confirmed tickets, and exclusive travel discounts to help you create unforgettable experiences.
- A comprehensive advantages package, including group insurance, an RRSP, and highly desirable travel privileges .
- Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).

Assist customers with navigating our websites.
Provide exceptional customer service with empathy, active listening, and professionalism.
Personalized training and onboarding to help you master our products and systems.
At our Montréal office , located at 300 Léo-Pariseau , just steps away from Mount Royal Park .
Comfortable using computer tools and working with multiple systems.
Variable schedule of approximately 37.5 hours per week , operating 7 days a week , with shifts that may be scheduled between 7:00 a.m.



Minimum of one year of call center experience .
Experience in the travel industry is considered an asset.
Recognized for delivering excellent customer service .
Bilingual in French and English , both spoken and written.*
Proficiency in Spanish or Portuguese is considered an asset.
* A strong command of French is required for positions located in Quebec. The person in this role will be required to communicate frequently, both verbally and in writing, in English with colleagues, customers, or other stakeholders in Quebec and internationally.

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec and internationally.
*Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. Employment Equity
At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process.

📌 Call Centre Customer Service Agents (Montreal)
🏢 Transat Tours Canada
📍 Montreal