WestGroupe Customer Service Representative
If you are looking for new challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!
WestGroupe offers:
Professional development opportunities
Extra time off during the Christmas holidays
Free optical frames
Referral bonuses
Health, dental, LTD and life insurance
Multiple social events throughout the year
Up to 5 sick/personal days per year
Role: As a customer service representative, you will be responsible for the management of customer orders.
With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!
Responsibilities:
Respond to customer calls and take orders
Provide customers all the necessary information concerning orders and deliveries
Advise customers on products
Troubleshoot issues with customers and escalate to the manager as needed
Handle complaints from customers with a professional and respectful attitude
Executing any additional tasks related to Customer Service
Requirements:
The ideal customer service representative is devoted to the satisfaction of the customer.
They dedicate their full attention to each customer:



regardless of the length of the call.
The most important thing is that the customer feels that you do everything in your power to assist them.
Minimum of 1-2 years of experience in over the phone customer service
Minimum of a High School Diploma
Job stability
Good communication skills
Fluent in English and French, oral and written
Excellent communication skills in English and French

At ease with learning new computer programs
Ability to perform repetitive tasks
Knowledge of the field of optics and eyewear, an asset
Patience and listening
Qualified and respectful attitude
Contract: Full-time
Salary Information

- CA$12.00 hourly
- Salary: Between $22 and $25 per hour.
- CA$65,000.00–CA$85,000.00 yearly
- CA$23.00–CA$25.00 hourly
- CA$55,200.00–CA$65,550.00 yearly
- CA$55,000.00 yearly
- 55 000 $ per year
- CA$97,700.00–CA$162,800.00 yearly
- CA$50,000.00–CA$100,000.00 yearly

Contract Types
Full-time
Permanent
Full-time +1
Locations
St-Lambert (South Shore)
West Montreal, Monteregie West, Outaouais, Eastern ON up to Trenton, ON
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