Exavalu is a US based consulting firm specialized in Digital Transformation Advisory and Digital Solution Delivery for select industries like Insurance, Healthcare and Financial Services. Exavalu offers permanent remote working model as we believe in going where the right talent is.

This is a remote position.
Service Cloud & Amazon Connect | L2/L3 Support & Enhancement Projects
Experience: 6-10 Years (5+ Years of Hands-on Salesforce Development Experience)
Shift: Aligned with US Client Business Hours (Eastern/Pacific Time Zones)
We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.
This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver new capabilities, and maintain platform stability and performance.
Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing.




Identify and resolve configuration inconsistencies across development, staging, and production environments.
Project Delivery & Enhancements
Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.
Participate in requirements discussions and solution design sessions with business and technical stakeholders.
Recommend solution approaches, documenting trade-offs and implementation considerations.
Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
5+ years of hands-on Salesforce development experience.
~ Solid expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).

Salesforce Service Cloud
Customer Portals
Bulkification & Performance Optimization
DevOps & Deployment
Metadata Deployment & Release Management
Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

📌 Senior Salesforce Developer, FULLY REMOTE (Montreal)
🏢 Exavalu
📍 Montreal