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Director, Project Management & Client Coverage

Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.

The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap. You are a senior level, high-energy, individual contributor.

A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a solid enterprise relationship management background.

Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

For new client implementations:

Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.

Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.

Build and personally run the minimum-viable process a required for multi-workstream implementation: status cadence, RAID log, decision log. Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.





Run the operating cadence for each account: Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients. You will flag risk early and package client feedback into structured input for product prioritization.

Maintain a single source of truth per account: health status, open commitments, roadmap asks, key contacts

Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.

Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments, not just running pre-existing processes.

Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.

Strong analytical and critical thinking, with a data-driven decision-making approach.

Comfort working closely with Product and Engineering teams, with data, reporting, and portfolio analytics.

Experience managing credit card or lending portfolios at a bank, issuer, or fintech.

Consulting background with financial services clients.

Experience working with AI/LLMs and collaborating closely with technical teams.

Competitive compensation and equity.

Comprehensive health plan and PTO.

Real ownership - you'll shape the processes and standards that drive how we deliver customer value.

For this role, candidates can expect a base salary range, described in the posting. At Brim Financial, we view AI as a force multiplier in all that we do, including recruiting. In that spirit, we may use AI-enabled tools during the application screening process to assist with the review of candidate qualifications. Our recruitment process is human-led, and all hiring decisions are made by qualified members of the Brim Financial team.

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📌 Manager, Client Services & Project Management (Montreal)
🏢 Brim
📍 Montreal