52216- Thunder Bay - Temporary - 12 months

3,850.32 - $5,170.44 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

Accountable to improve customer understanding, knowledge and access to available electricity affordability programs (OESP, LEAP) and the REINDEER renewable energy program by discussing with communities, establish and maintain close and respectful relationships within the communities, Chief & Band Councils, and other community leadership for the purpose of developing lasting customer relationships. Establish and maintain relationships with appropriate external organizations to coordinate Remotes conservation, renewable energy, affordability efforts and current customer initiatives within existing and proposed government programs.

Requires experience to be familiar with the organization contacts, policies, procedures and standards relative to training course scheduling, material, equipment, visual aids, reports and records maintenance.
Develop and maintain a close and respectful relationship with community leadership and their respective Tribal Councils within Remotes service territory in order to support the leadership team and the business as a whole. Track elections and monitor for changes in leadership, community contacts/portfolios, Tribal Councils, and community political affiliations for the business.
Deliver Hydro One Remote Communities Customer Programs including conservation, public safety and current customer initiatives within the approved corporate, government and OEB framework.
Improve customer knowledge of and access to available electricity affordability programs (OESP, LEAP) and the REINDEER renewable energy program by discussing with communities, reaching out to local service organizations and by organizing customer/community meetings.
Act as functional resource with respect to design and implementation of Community Relations activities and Customer Programs.
Act as resource person for Hydro One contacts and their major customers on customer service issues. Act as a resource for established policies and procedures. Improve customer understanding of our business and its services, by discussing with communities, reaching out to local service organizations and by setting up customer/community meetings. Coordinate all meeting logistics, including establishing meeting locations, refreshments, translation and publicity in cooperation with local representatives. Organize public consultation activities. Coordinate and deliver Customer Advisory Board meetings as per the established process.
Assist in the development and distribution of broad customer communications, including improving digital access, developing posters, community materials etc. Assist in the preparation of all materials for meetings, including power point presentations, hand-outs of graphics and background information etc. Assist in the development of written customer letters.



Develop appropriate analytical tools for planning and business analysis of community relations and customer program initiatives. Coordinate and deliver appropriate communications and educational programming regarding energy conservation, renewable energy technology, bill format, billing processes, connection processes, connection restrictions, affordability programs (LEAP, OESP) and electrical public safety within Remotes service territory. Work with Hydro One Networks corporate communications on the design and delivery of key messages via various means.
Establish contracts where necessary with communities and service providers to facilitate the delivery of community and customer programs. Monitor contracts for quality and quantity of work, track and report on progress, and provide training where necessary to ensure effective program delivery.
Administer and promote Remotes’ existing conservation program. Research and make available other conservation and energy related opportunities to customers & communities (Provincial Affordability Program, NRCan programs). Coordinate with the billing department to assist with arrears management and payment support and investigate potential ties to conservation measures or affordability programs. Administer, promote and assess Internal Energy Efficiency/Environmental (IEE) initiatives.
Promote Remotes’ existing renewable energy program. Coordinate communications with stakeholders to facilitate discussions regarding the development of renewable energy projects within Remotes’ service territory. Participate in the integration of new non-utility renewable generation connections with other groups within Hydro One Remote Communities through participation with cross functional teams.
Establish and maintain relationships with potential private sector partners, indigenous organizations and appropriate government departments (including Natural Resources Canada, Aboriginal Affairs and Northern Development Canada, Canada Mortgage and Housing, and IESO, etc.) Develop and coordinate the public safety program for the business with support from supervisor.
Provide input to the business planning process, regulatory filings and submissions relating to Community relations, Customer programs, projects and initiatives.
Coordinate Remotes’ participation in conferences, trade shows, meetings and workshops to facilitate the effective delivery of customer programs (ie. conservation, renewable energy, and public safety, etc.) as well as to promote positive community and customer relations. Represent the company at community or special events to further support corporate objectives.
Maintain the Customer Relations procedures making additions or deletions as directed to reflect approved conditions of service, policy, practices, rates and other matters that may affect customer or community relations.
Identify and resolve customer/community issues by developing collaborative relationships with customers, local service boards (schools, healthcare) to understand customer needs, priorities and rub points.



Respond or prepare responses as directed to information requested by customers. Prepare and provide information such as energy usage for customer programs and initiatives.
Work with local communities planning grid connection to ensure that customers have a clear understanding of Hydro One Remotes’ services and responsibilities.
Support the delivery of the Remotes’ community sponsorship program.
Requires knowledge of English to conduct discussions with various external contacts and to deliver effective presentations.
Requires knowledge of First Nations culture, values and history to enable close and trusting relationship building with communities and community leadership.
Requires knowledge in all aspects of computer applications and processes associated with business planning and information reporting systems
Requires experience to be familiar with the development and integration of regulated utility business processes and customer demographics.
Requires an understanding of business planning process, including setting performance measures. Requires experience to be familiar with the scope and responsibilities of the position, organization and operation of related work groups, regulatory work programs, procedures and practices.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (but could also be acquired through experience working with First Nations organizations or communities.
Work Location Requirement: This role follows a hybrid work model and requires the successful candidate to be onsite at our Thunder Bay office a minimum two (2) days per week . Requires working in a normal business office setting with the frequent requirement to travel to off-site locations (more than 25% of time) to remote northern locations in a small aircraft.

At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on jobs.hydroone.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. In the event you are experiencing difficulties applying to this job please consult our help page here .
We thank all applicants for their interest in a career at Hydro One;

📌 Community Manager - Remote (Thunder Bay)
🏢 Hydro One Networks
📍 Thunder Bay