Imagine arriving at a stunning slope-side hotel with mountain activities to thrill with skiing, boarding, or enjoying the snowy outdoors! We are currently seeking to recruit an outstanding Reservations Supervisor to join our room Reservations department. The Reservations Supervisor plays a vital role in establishing a positive experience for our guests as they are the first interaction before arriving on property. They ensure that each reservation is made with meticulous attention, care, and intention, preparing the hotel operations team to welcome guests and provide an exceptional experience. This role offers an exemplary understanding of all operations and will enhance the successful candidate's professional experience, opening up opportunities for advancement both internally and externally throughout the Tourism/Hospitality industry. 23.68 per hour
Answers phones and completes full cycle reservation requests with the goal of converting calls to rooms booked
Supervises the Reservations Agents and provides coaching to encourage skill development and growth
Creates a cohesive Front Office team with shared accountability as it relates to scheduling needs, task delegation, and business volumes
Post-secondary education in hospitality or a related field




Minimum of two years Reservations or Front Office department experience required
Proficiency with computers systems required, such as Microsoft Office and Opera
Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. Winter/Summer Season Lift, Trail and Golf passes
Initial entitlement to three weeks of paid vacation
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Company supported training and career development opportunities
Dining discounts within our hotel & Resort-owned outlets
Friends and family rates at the Sun Peaks Grand Hotel
Reciprocal programs with partnering ski areas & hotels
Eligibility for our ‘Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

📌 Guest Service & Reservations Manager F/H (Sun Peaks)
🏢 Sun Peaks Grand Hotel
📍 Sun Peaks