We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. Normet Technical Specialist – North America

The Technical Specialist role is responsible for providing quality technical support and engineering, in development, maintenance, training, and product services across the Normet fleet of underground electric and mechanical fleet.

Technical and Engineering

Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications

Ability to analyze, provide recommended changes, and update engineering documents including electrical, hydraulic, mechanical and parts related drawings / technical documents

Subject matter expert on Normet fleet, navigating through inter-related software, digital applications, document libraries, and product specific platforms

Provides technical support and training to end users, operators, and service personnel

Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network

Support with root cause analysis tools and report writing, supporting Normet quality management systems

Support with predictive operating cost models and both internal / external recommended parts requirements across Normet fleet

Lead for local product improvement testing and implementation

Support to warranty investigations from a technical advisor position

Ability to assist with equipment installations and demonstrations

Ability to create customized training material for specific applications

Customer focused to positively support the growth of Normet

Customers include both internal and external stakeholders,



ability to conduct work in a skilled manner

Assists customers with parts interpretations, maintenance troubleshooting, feedback to the factory

Ability to conduct customer visits, localized training sessions, and present reports to different levels of authority

HSEQ – Health, Safety, Environment and Quality

Complies with all Normet policies with HSEQ

Active participant in ensuring Normet operations and products support HSEQ initiatives

Support to risk assessments, incident investigations, and product related legislative safety specifications, North America

Ability to support the creation and updating of HSEQ documentation where applicable

Personal Responsibility

Ensures compliance to Normet Values, & Normet Policies and Procedures

Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training

Active contributor and team member in both the sales and service teams, North America

Maintenance professional with a technical degree or equivalent certification

Engineering professional within the discipline of electrical, mechanical, industrial, or hydraulic

Underground mining heavy equipment maintenance experience

Must have existing legal work authorization for the country applying to the role for

High level of competency with computer software and hardware

Blasting and concrete operational awareness

This role requires occasional travel to underground mine sites in North America. Candidates must be able to travel frequently and for extended periods of time.

This role is expected to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be some weekend or longer hours dependent on the project scope deliverables and will be compensated accordingly.

Comply with Normet safety policies, procedures, and work practices.

Ensure contractors and visitors are informed of all necessary safety instructions and information when on Normet premises.

Visit our career website for more information.

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