We are looking for a full and part-time Guest Service Agents to add to our team.

Reporting to the Front Office Manager, the main duty of the Guest Service Agent is to ensure the satisfaction of all hotel guests by providing exceptional customer service. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment in collected in accordance with hotel policies.

The specific responsibilities of the Guest Service Agent will vary depending on the needs of the properties. Follows all established and future front office Standard Operating Procedures.

Provides exceptional, courteous service to customers by adhering to Nova Hotels standards

Communicates effectively with customers, co-workers, and supervisors

Demonstrates teamwork by cooperating and assisting at the front desk as needed

Provides courteous, prompt, and accurate inter-hotel communications to staff and customers

Effectively makes and alters reservations within the hotel PMS system

Utilizes up-selling techniques to maximize profitability.

Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel

Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader

Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.

Other projects/duties as assigned.

Must speak and read fluent English

Post-Secondary education and/or previous hospitality training considered an asset

Experience :



1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.

Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.

Community Minded: Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions

Watching a computer screen for long periods of time

The work environment is an office setting, which has the following conditions: low-medium noise environment; high traffic area for internal and external guests, exposure to office equipment such as photocopier, fax and telephone.

In addition to competitive wages we offer:

Extended Health Benefitsfor full time employees

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a outstanding price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.

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