Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. With stores across North America and over 2 million customers, we are revolutionizing the retail industry with our best-in-class customer experience and products. An exciting opportunity to join the team at one of Toronto's top shopping malls! The Store Manager will lead, and develop a team of Assistant Manager, Leads, and Associates who together create an inclusive environment for customers to explore the Knix product line in-store while driving business results. Actively listening to client needs and preferences, you lead your team in delivering an exceptional customer experience from the moment our guests enter the store. You are passionate about coaching and developing a team across all areas of the business and have experience in eventing to further build a sense of community, engage recent customers, and continue to drive results. Ultimately you are a people-first leader who can empower a high-performing team to continuously exceed targets and create a world-class customer experience.

Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.

Flexibility - A schedule that includes Sunday and Monday off! As well as vacation days, floater days, sick days and more!

Family - A Parental Leave Top-Up Program up to 80% of your salary

Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay

You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.

You're passionate about our customers and inspired by Knix and our mission.

Proactively drive and increase sales volume through listening to guest's needs and through a solid understanding of Knix's suite of products. Coach and provide feedback to associates on maximizing sales while balancing service.





Review and communicate the daily, weekly and quarterly store sales targets.

Maintain operational excellence by training the team on cycle counting + inventory management best practices to ensure accuracy of product counts, timely receipt of shipment, and loss prevention.

Ensure team members maintain the visual standards of the store at all times to create a world-class shopping experience.

Support the Marketing initiatives with on-the-ground execution of logistics for special events through the use of marketing collateral

Support with the openings and operations of future stores and pop-ups for Knix, which may include but is not limited to onboarding and training of staff, initial store set-up from an operational and merchandising perspective, and event execution.

Creating a memorable employee experience through orientation, onboarding, and ongoing training + development.

Previous experience in a retail management role leading a similar size team and/or store volume.

Ability to lead your team to drive business results and deliver excellence in the customer experience.

Proven experience recruiting, developing, and retaining a high performing team who consistently meet and exceed store KPIs.

Experience planning + executing community events both in-store and out-of-store is an asset.

Open availability to ensure business needs are met including evenings, weekends, and holidays.

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older

Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Employees feel respected and supported at Knix. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

📌 RETAIL STORE MANAGER F/H (Toronto)
🏢 Knix
📍 Toronto