Customer Experience Specialist - Remote (Montreal)

Customer Experience Specialist - Remote (Montreal)

20 Oct
|
CIBC
|
Montreal

20 Oct

CIBC

Montreal

Elevate your career as a Client Relations Specialist in a remote setting, managing relationships with international clients. Join a dynamic role that emphasizes organization and communication.

We are seeking a professional who excels in Client Relations and has 3-5 years experience in Account Management or similar roles. This role requires strong communication skills and the ability to foster relationships with international clients, specifically those in the US. You will coordinate with internal teams to ensure client expectations are exceeded and issues are addressed promptly.

Key Responsibilities:

- Act as the main contact for assigned clients
- Understand and communicate client needs to internal teams
- Manage client communications and project updates




- Address client concerns and deliver timely solutions
- Monitor client satisfaction and track feedback

Requirements:

- 3-5 years in Client Relations or Account Management
- Excellent written and verbal communication skills
- Experience with international clients, preferably US-based
- Strong organizational and time-management abilities
- Proficient with Google Workspace and communication tools

This role is ideal for a proactive individual eager to build robust client relationships and contribute to business success.
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📌 Customer Experience Specialist - Remote (Montreal)
🏢 CIBC
📍 Montreal

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