CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.Perks & BenefitsSubsidized staff accommodationSubsidized meals on shiftComplimentary stays at our sister lodgesStaff rates at all CRMR propertiesEmployee Advantages ProgramDiscount on food and beverages at our hotel dining outletsStaff events and recognition programs throughout the yearOpportunities for growth and advancement across our propertiesAccess to staff fitness facilities (select properties)Annual wage and performance reviewWhy Work With UsThis isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.Position OverviewThe Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy. The Housekeeping Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction.Duties & ResponsibilitiesTeam Management and DevelopmentOnboard,



train and supervise all housekeeping staffEnsure ongoing training and knowledge of cleaning supplies and techniquesSchedule and evaluate all housekeeping staffFoster positive employee relations through clear communication and engagementConduct regular performance evaluations and provide constructive feedback to team membersQuality Control and StandardsSet and uphold quality control policies, best practices, and Standard Operating Procedures (SOPs)Conduct daily inspections to ensure standards are consistently metCreate and update daily checklists for housekeepers, housemen, and supervisorsResolve guest complaints and issues professionally and promptlyOperational ManagementLiaise between housekeeping, front desk, and maintenance teamsEnsure compliance with legislation, health & safety regulations, and company policiesManage linen and cleaning/amenities inventoriesConduct monthly ordering of supplies and maintain accurate inventory recordsEnsure all rooms are ready by check in timeKeep labor costs and other related expenses within budgeted goalsMaintain an accurate log of all lost & found itemsReport all maintenance defects in rooms and public areas to MaintenanceAdministrative ResponsibilitiesAttend required meetingsComplete and submit payroll every second SundayHandle administrative paperworkCreate weekly schedules for staffDevelop monthly extra duties for housekeepers,



housepersons & supervisorsContinuous ImprovementRegularly review and update cleaning procedures and productsImplement eco-friendly practices where possibleStay informed about industry trends and best practicesSkills & ExperienceMinimum of 3-5 years of experience in housekeeping management, preferably in a luxury hotel or resort settingProven track record of maintaining high cleanliness standards and positive guest feedbackIn-depth knowledge of cleaning techniques, products, and equipmentStrong understanding of health and safety regulations in the hospitality industryExcellent leadership and team management skillsStrong problem-solving and decision-making abilitiesProficiency in Microsoft Office and property management systemsExceptional attention to detailStrong work ethic and ability to work in a fast-paced environmentExcellent communication and interpersonal skillsAbility to multitask and prioritize effectivelyFlexibility to work varying shifts, including weekends and holidaysAbility to stand for extended periods and walk throughout the propertyPlease note that only applicants selected for further consideration will be contacted.Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.If you can't apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-(phone hidden).We look forward to receiving your application

📌 Housekeeping Manager (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff