Senior Service Now Developer – ITSM, CSM & Finance/Accounts Payable Operations Calgary - Remote Role Summary We are seeking an experienced Senior Service Now Developer to design, build, configure, and support enterprise Service Nowsolutions across ITSM, CSM and a custom Finance module built on Accounts Payable Operations (APO). The ideal candidate will have strong hands-ondevelopment skills, practical experience and the ability to deliver scalable,maintainable solutions that improve operational efficiency and service quality.Key Responsibilities Design, develop, and maintain Service Nowapplications, integrations, and customizations aligned to business andtechnical requirements.Build and support core Service Now artifactssuchas business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.Lead development and configuration activitieswithin ITSM and CSM modules, ensuring dependable workflows, forms,notifications, and customer-facing processes.Develop and maintain Flow Designer flows,subflows, approvals, and orchestration logic to automate business processesacross key Service Now modules.Create and execute Automated Test Framework (ATF)test suites to validate functionality, reduce regression risk, and supportrelease quality.Collaborate with business stakeholders, processowners, architects, and QA teams to translate requirements into effectivetechnical solutions.Troubleshoot defects, performance issues, andproduction incidents,



provide root-cause analysis and implement sustainablefixes.Support upgrades, enhancements, update sets,deployments, and release management activities in multi-workplace Service Nowprograms.Document technical design, configurationdecisions, support procedures, and testing evidence in a clear and reusablemanner.Required Qualifications Minimum 10 years of hands-on Service Nowdevelopment experience.Minimum 10 years of overall IT experience.Hands-on experience supporting and developing ITSM and CSM modules.Strong experience building server-side andclient-side Service Now customizations, including business rules, scriptincludes, client scripts, UI policies, and related framework components.Practical experience with Flow Designer and ATF.Service Now Certified System Administrator (CSA)certification is required.Strong understanding of Service Now data model,catalog, workflow concepts, forms, lists, notifications, and role-based accesscontrols.Experience working in Agile or iterative deliveryenvironments with cross-functional teams.Preferred Qualifications Service Now Certified Implementation Specialist(CIS) certifications in ITSM, and/or CSM.Hands-on experience working on custom OOBfunctionalities related to Finance domain.Experience with integrations using REST/SOAPAPIs, Integration Hub, MID Server, or scripted integrations.Experience with performance troubleshooting,set-up of platform best practices, and governance of customization standards. Exposure to CMDB, knowledge management, and ser#J-18808-Ljbffr

📌 Lead Servicenow Developer/Designer – Accounts Payable Operations (Apo Finance M (Calgary)
🏢 Astra North Infoteck
📍 Calgary