Lead the Customer Support team at Copeland in your next career step. This role focuses on managing workloads, improving team performance, and enhancing customer satisfaction. As a Customer Support Team Leader, you will guide a agile team in achieving KPI targets while overseeing ticketing systems in Salesforce.

Your role involves managing escalations, working closely with the Software Team on critical issues, and facilitating customer training. This position is essential for maintaining Copeland’s high levels of service quality. Key Responsibilities:
Ensure team meets and exceeds monthly KPI targets
Manage the Customer Support Salesforce ticket queue
Monitor website support phone coverage for timely responses
Serve as escalation point for high-priority customer issues
Lead onboarding and training for current support team members Requirements:
High school diploma or equivalent required
Minimum 2 years in a customer support role
Experience troubleshooting software and hardware
Solid problem-solving and communication skills
Comfortable using ticketing and CRM systems Utilize your leadership and customer service skills to enhance team performance at Copeland.

📌 Team Leader In Customer Support Saint Laurent Ile D'orleans (Canada)
🏢 Copeland
📍 Canada