The Role As a Customer Success Associate, you'll make sure merchants get real value from Final after the sale closes. You'll report to the Head of Sales and work closely with them to ensure a smooth handoff from onboarding through to long-term, happy customers. This is a great fit for someone who's patient, proactive, and genuinely enjoys helping small business owners succeed. What You'll Do Own onboarding. Guide recent merchants through setup, configuration, and their first weeks live on Final, so they get up and running smoothly. Build lasting relationships. Be the merchant's main point of contact after the sale, checking in regularly and understanding how their business is evolving. Troubleshoot and support. Help merchants resolve issues quickly, working with Product and Support to elevate anything more technical. Drive retention and growth. Spot opportunities to help merchants get more value from Final, and flag risk of churn before it happens. Gather and share feedback. Bring merchant insights back to Product, Marketing, and Sales to help shape the roadmap and go-to-market approach. Keep records accurate. Track customer health, usage, and interactions in the CRM so the team has a clear, current picture of every

📌 Customer Success Associate (St. John's)
🏢 Final POS
📍 St. John's