Elevate your career with Henry Schein One as a Technical Customer Support Specialist. This hybrid role focuses on ticket management and troubleshooting for creative dental software solutions.
As a specialist, you will leverage your customer support experience to troubleshoot, resolve, and document user inquiries effectively. You'll collaborate with the Team Lead to enhance your knowledge of support tools while managing customer tickets with professionalism and accuracy. The position involves both work from home and one day per week in the office located near Guildford Mall in Surrey, BC.
Key Responsibilities:
• Respond promptly to customer support tickets
• Troubleshoot issues using structured methods
• Resolve tickets within specified timelines
• Educate customers on product best practices
• Document all customer interactions and resolutions
Requirements:
• Minimum 1 year in customer support or helpdesk
• Robust analytical and troubleshooting skills
• Foundational knowledge of software systems
• Excellent written and verbal communication
• Ability to handle confidential information with care
Provide exceptional support and solutions to enhance customer experience at Henry Schein One.
J-18808-Ljbffr
📌 Technical Customer Support Specialist Hybrid British Columbia
🏢 Henry Schein One group
📍 British Columbia
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