Elevate your career with Henry Schein One as a Technical Customer Support Specialist. This hybrid role focuses on ticket management and troubleshooting for cutting-edge dental software solutions. As a specialist, you will leverage your customer support experience to troubleshoot, resolve, and document user inquiries effectively.

You'll collaborate with the Team Lead to enhance your knowledge of support tools while managing customer tickets with professionalism and accuracy. The position involves both work from home and one day per week in the office located near Guildford Mall in Surrey, BC. Key Responsibilities:
Respond promptly to customer support tickets
Troubleshoot issues using structured methods
Resolve tickets within specified timelines
Educate customers on product best practices
Document all customer interactions and resolutions Requirements:
Minimum 1 year in customer support or helpdesk
Solid analytical and troubleshooting skills
Foundational knowledge of software systems
Excellent written and verbal communication
Ability to handle confidential information with care Provide exceptional support and solutions to enhance customer experience at Henry Schein One.

📌 Technical Customer Support Specialist Hybrid Surrey
🏢 Henry Schein One group
📍 Surrey