Hydro One is seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative that will modernize communication and operational capabilities within a highly visible, mission-critical workplace.

This role goes beyond traditional project coordination — we’re looking for a delivery-focused PM who can drive outcomes, lead complex cross-functional teams, and confidently operate in both IT and Operational Technology (OT) environments, including control room operations.

What You’ll Be Responsible For
You will own the end-to-end delivery of the Genesys Cloud implementation, ensuring alignment with Hydro One’s 5-Stage
Delivery Model and enterprise governance standards.
Day-to-day responsibilities include:
Developing and managing detailed project plans and schedules
Leading risk, assumptions, issues, and dependencies (RAID) management
Driving workshops, stakeholder engagement, and solution alignment
Coordinating cross-functional technical and operational teams




Ensuring delivery milestones are achieved — not just tracked
Preparing and presenting materials for Steering Committee and executive updates
Acting as the bridge between technical teams and operational stakeholders, including control room personnel
Supporting change, readiness, and transition activities tied to the current cloud platform

Must-Have Experience
10+ years of experience as a Technical Project Manager
Previous hands-on background in a technical role (e.g., Software Engineer, DBA, Systems Engineer, etc.)
Direct experience implementing Genesys Cloud
Proven ability to drive delivery, not just maintain documentation or schedules
Experience leading large, complex, cross-functional teams
Robust experience managing enterprise technology implementations

This role requires the contractor to be onsite 2 days a week in Toronto. Will require travel to Barrie or Orillia office approximately once a week.

📌 Sr Project Manager Genesys Cloud Toronto
🏢 Hydro One
📍 Toronto