Join RBC's BRAID Application Support team as a Senior Technical Support Analyst in Toronto, ON. Leverage your Pega expertise and communication skills to provide exceptional user support. This hybrid role blends technical capabilities with customer service, allowing you to resolve issues for RBC employees efficiently.

You will perform system health checks, monitor application performance, and drive investigations of operational failures to ensure high satisfaction levels among users. Key Responsibilities:
Provide world-class user support for RBC employees
Monitor system health and troubleshoot application issues
Write SQL queries for reporting and analysis
Maintain high-quality support documentation
Collaborate with IT partners to resolve complex issues Requirements:
Proficiency in Pega platform and applications
Basic SQL and Unix troubleshooting knowledge
Experience with ELK stack and Dynatrace
Solid organizational and communication skills
Flexibility for on-call support model Deliver outstanding support and enhance application performance as a Senior Technical Support Analyst with RBC.

📌 Senior Technical Support Analyst Hybrid Toronto (Canada)
🏢 apptoza
📍 Canada