Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA. Help clients succeed by troubleshooting and resolving tech challenges effectively. This remote role is integral within Esri Canada’s Customer Support function, focusing on delivering high-quality Tier 2 support for Assessment solutions. Your technical judgement will be essential for diagnosing issues and communicating effectively with clients throughout the support case lifecycle. Collaborate with various teams to improve support processes and documentation. Key Responsibilities:
Provide advanced Tier 2 support for GAMA solutions
Diagnose and manage customer issues end-to-end
Use Salesforce Service Cloud for document management
Collaborate with internal teams on escalated issues
Report on support trends and metrics analysis

Requirements:
At least 3 years of relevant support experience
Tier 2 support in SaaS or enterprise settings
Working knowledge of case management systems
Bilingual in English and French is a must
Preferred degree in IT, GIS, or equivalent experience

Bring your expertise in technical support and customer service to a rewarding role at Esri Canada. #J-18808-Ljbffr

📌 Tier 2 Support Consultant For Esri Canada Ottawa
🏢 Esri Canada
📍 Ottawa