Elevate service restoration efforts as a Senior Major Incident Management Analyst at DXC in Quebec. This role focuses on effectively resolving major incidents and enhancing management processes. As a vital member of the Global Command Center, you will lead the resolution of critical incidents impacting business operations.

You will ensure timely communications, engage with technical teams, and refine processes for continuous improvement. Your experience in managing incidents will directly influence service restoration efficiency across a diverse infrastructure. Key Responsibilities:
Acknowledge escalated incident tickets promptly
Gather information from users reporting issues
Classify major incidents with business support teams
Communicate incident updates every 30 minutes
Initiate and lead major incident bridge calls Requirements:
Minimum 5 years’ experience in incident management
Robust knowledge of ITIL ITSM processes
Proficiency in ITSM tools and documentation
Ability to manage stress and make timely decisions
B.S. or B.A. preferred or equivalent experience Bring your expertise in major incident management and help DXC drive service excellence in Quebec.

📌 Senior Major Incident Management Analyst Quebec Quebec City
🏢 DXC Technology
📍 Quebec City