Elevate customer satisfaction and success as a Senior Customer Success Manager with Assent. This valued role focuses on complex project management and building relationships with senior stakeholders. The Senior Customer Success Manager is essential for achieving program success and supporting customers in their journey. You’ll be experienced in engaging with senior-level stakeholders, ensuring their goals and metrics are met. Your role spans managing customer health, leading strategic sessions, and collaborating closely with internal teams. Key Responsibilities:
Develop lasting customer relationships as a trusted advisor
Manage project executions and client milestones effectively
Conduct executive business reviews for ongoing improvements
Provide best practices for Associate CSMs during escalations
Lead special projects to refine customer success processes
Requirements:
6+ years in customer success or project management
Excellent communication skills in English, other languages a plus
Proficient in Microsoft Excel for data analysis
Experience in SaaS or Qualified Services settings
Relevant degree or equivalent work experience
Bring your expertise in customer management and strategic planning to drive impactful outcomes for Assent's clients. #J-18808-Ljbffr