Take on a remote role as a Bilingual Warranty Claims Specialist at Honda Canada Inc. Deliver exceptional support to dealers while processing warranty claims effectively and accurately. In this role, you will assist the Dealer Network by providing telephone, web case, and email support for warranty policies. With a solid focus on accuracy and compliance, you will manage warranty claims and support call center objectives. Your bilingual skills in French and English will facilitate explicit communication and ensure all inquiries are addressed promptly. Key Responsibilities:
Respond to inbound dealer calls, achieving 80% service level
Process warranty claims from submission to resolution
Maintain accurate warranty records and system updates
Conduct warranty training sessions for internal staff
Manage parts return requests and warranty adjustments
Requirements:
Bilingual in French and English
College degree in a related field preferred
Minimum 1 year of experience in a call center
Robust customer service skills
Team-building approach with colleagues
Leverage your bilingual abilities and customer service experience to thrive in a vital support role with Honda. #J-18808-Ljbffr