Company OverviewSenior Helpers of Niagara Falls is a locally owned in-home care provider. We partner with families to provide personal support that helps their loved ones stay secure, comfortable, and independent in the place they love most: home. We value our caregivers as the heart of what we do and we're building a team that will make us Niagara's most trusted name in senior care.Job OverviewAt Senior Helpers, by delivering person-centered care built on dignity, reliability, and close partnership with families you make a visible impact within the community. As a Personal Support Worker, you'll help seniors live safely and independently at home by assisting with personal care such as bathing, dressing, and grooming; supporting mobility andsafe transfers; preparing meals and providing medication reminders; helping with light housekeeping and errands; and offering companionship that brightens their day.Key ResponsibilitiesPersonal Support ServicesAssist clients with activities of daily living, including bathing, grooming, dressing, toileting, and mobilitySupport safe transfers, positioning, and movement in accordance with training and care plan instructionsAssist with eating, hydration, and nutrition as outlined in the care planProvide continence care in accordance with the care plan and trainingProvide medication reminders as directed by the care plan; medication administration remains within the scope of regulated nursing staff and is outside the PSW roleCompanionship and Social SupportEngage clients in meaningful conversation and social activitiesProvide emotional support and reassuranceSupport reduced isolation and continued participation in community lifeSupport participation in hobbies, routines, and preferred activitiesHomemaking and Household AssistancePerform light housekeeping related to client wellbeing and safetyAssist with laundryPrepare or assist with meals in accordance with dietary needs and preferencesSupport grocery shopping and essential errands as outlined in the care planCommunity Participation, Dementia Support, and RespiteAccompany clients to appointments, activities, and community outingsSupport routines, orientation, and familiar activities for clients living with dementia or cognitive changes,



within scope and trainingProvide respite support to relieve family caregivers, on a planned or occasional basis, while maintaining continuity of careDocumentation, Safety, and CommunicationDeliver services according to assigned care plans, schedules, and duties, working strictly within defined role, training, and competencyDocument services accurately, completely, and in a timely mannerObserve and report changes in client condition, hazards, incidents, or concerns to the Care SupervisorEscalate promptly any request or situation that falls outside the approved scope of the PSW roleMaintain professional boundaries and respectful, ethical conduct at all timesFollow WHMIS, infection prevention, PPE, and workplace safety practices in client homes and community settingsSafeguard client privacy and confidentiality in accordance with organizational policy and applicable privacy legislationQualifications and RequirementsEducation and CertificationCompletion of a recognized Personal Support Worker (PSW) certificate program (e.G., a program meeting the Ontario Personal Support Worker Training Standard), or an equivalent combination of education and experience acceptable to Senior HelpersCurrent, valid CPR and First Aid certificationSatisfactory Vulnerable Sector Screening / police record check, completed prior to hire and maintained as required by policyWillingness to complete WHMIS awareness training and organizational orientation prior to independent service deliveryExperience and SkillsPrior experience providing personal care or support services in a home care, retirement, or long-term care setting is an assetStrong communication skills and ability to work collaboratively with clients, families, and the care teamSound judgment and the ability to recognize and elevate situations beyond the scope of the rolePhysical ability to safely perform the essential duties of the role,



including assisting with transfers and mobility supportOther RequirementsReliable means of transportation; a valid Ontario driver's licence and access to a vehicle insured for business use may be required for certain assignmentsAbility to travel to and work in client homes, retirement settings, and community locations across the assigned service areaLegally entitled to work in CanadaWorking ConditionsWork is performed primarily in client homes, retirement residences, and community settings. The role may involve physical demands such as assisting with transfers, positioning, and mobility support, and exposure to household or care-related hazards addressed through WHMIS-aligned safety practices and personal protective equipment. Schedules may include days, evenings, weekends, and statutory holidays based on client and business needs.Reporting Relationship and Scope of RoleThe Personal Support Worker reports to the designated Care Supervisor, or directly to the Franchise Owner where no supervisor has been assigned. The PSW is a non-regulated Care Team Member and must work at all times within the defined scope of the role, training, and the client's documented care plan. Any service request, clinical concern, or situation that falls outside this scope must be escalated promptly through established reporting channels; the PSW must never provide clinical assessment, diagnosis, medication administration, or nursing interventions.Legislative and Regulatory AlignmentThis position operates in alignment with Senior Helpers policies and applicable Ontario legislation, including but not limited to:Employment Standards Act (ESA)Occupational Health and Safety Act (OHSA)Ontario Human Rights CodeAccessibility for Ontarians with Disabilities Act (AODA)Personal Health Information Protection Act (PHIPA)Workplace Safety and Insurance Act (WSIA), where applicableAcknowledgementThis job description reflects the general nature and scope of the Personal Support Worker role and is not intended to be an exhaustive list of all duties, responsibilities, and requirements. Duties may be adjusted from time to time in accordance with organizational needs, client care plans, and applicable policy.IND801

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