Customer Service Representative

Bring Your Care, Confidence, and Customer Expertise

If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.

What You’ll Do

As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:
Building positive, lasting customer relationships in person and over the phone
Submitting ICBC rental forms and guiding customers through the process
Scheduling repair appointments and managing shop calendars
Generating repair orders and ensuring accurate documentation
Interacting with vendors and coordinating incoming/outgoing materials
Providing clear repair updates through phone, text, and email
Managing and posting invoices, parts returns, and related paperwork
Reconciling repair orders with accuracy and attention to detail





This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

What You Bring
Excellent verbal and written communication skills
Solid organization, accuracy, and attention to detail
A friendly, professional approach with strong people skills
Passion for vehicles and helping customers feel confident in their repair journey
A valid driver’s license
Solid references that reflect reliability and professionalism

What We Offer
Competitive wages
Extended health, dental, and vision coverage
Paid time off
RRSP plan
Supportive, team-focused workplace
Learning & Development Program
Opportunities to support our community through volunteering
Corporate discounts
Regular social events and team gatherings

If you’re a service‑driven skilled who enjoys helping people and keeping things organized, we’d love to have you on our team.
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📌 Customer Service Representative Richmond
🏢 Kirmac Collision
📍 Richmond