Join NorthStar as a remote Customer Support Analyst in the biotech sector. You will manage customer support tickets, troubleshoot application issues, and ensure timely communication and resolution. This role focuses on diagnosing technical issues across web, API, and server environments.

As a key member of the support team, you'll analyze logs and configurations while documenting solutions for improved workflows. Robust prioritization skills and experience with enterprise applications are essential for success. Key Responsibilities:
Manage and investigate customer support tickets promptly
Troubleshoot complex application issues across multiple settings
Document root causes and solutions in the knowledge base
Collaborate with engineering teams to elevate and reproduce issues
Communicate effectively with customers via chat and ticket systems Requirements:
Experience with enterprise web applications, Java, or .NET
Utility industry experience is a must
Solid analytical and problem-solving skills
Excellent communication for client interactions
Must be available Monday to Friday, 11 am - 8 pm ET Your expertise in troubleshooting and customer communication will make a significant impact at NorthStar.

📌 Remote Customer Support Analyst At Northstar Ottawa (Canada)
🏢 Canadian Inclusion
📍 Canada