Drive exceptional onboarding experiences with Cloudbeds as the North America Mid-Market Onboarding Lead. This remote role involves leading teams and consulting on best practices for hospitality software.As the Mid-Market Onboarding Lead, you'll oversee the onboarding journey for independent hotels and multi-property groups in North America. You will manage Onboarding Project Managers and Coaches while personally guiding key accounts. The role combines team leadership with hands-on involvement to ensure successful software transitions from systems like Opera to Cloudbeds.Key Responsibilities:
- Lead and coach the North America onboarding team
- Review calls and train on customer interaction techniques
- Manage onboarding for key strategic accounts




- Address risks in at-risk onboardings effectively
- Conduct regional training for new hiresRequirements:
- 5+ years in hotel operations or hospitality technology
- 2+ years managing customer-facing teams
- Proven experience with multi-property hotel implementations
- Strong understanding of hotel operations
- Spanish fluency at a business-skilled levelUse your hospitality expertise and project management skills to enhance Cloudbeds’ client onboarding experience.#J-18808-Ljbffr

📌 Onboarding Lead For North America At Cloudbeds (Toronto)
🏢 Cloudbeds
📍 Toronto