Join Alphanumeric Systems Inc. as a remote Bilingual Customer Care Specialist (English/French). You'll provide critical support for pharmaceuticals, focusing on empathy in your interactions with patients and healthcare specialists. This role is crucial for fostering connections in the healthcare sector.

Supporting a leading pharmaceutical company, the Bilingual Customer Care Specialist engages in high-volume contact center activities while addressing inquiries about diabetes, obesity, and other health topics. Your expertise in customer service and product knowledge will help address various queries efficiently. Key Responsibilities:
Respond to inbound calls, chats, and emails professionally
Navigate and assist with site inquiries for users




Document case notes in the CRM system
Identify and report potential Adverse Events and Product Quality Complaints
Provide support as a liaison for client interactions Requirements:
Fluency in English and French is mandatory
2 years of pharma/biotech call center experience preferred
Experience with Salesforce and Vonage is a plus
Solid customer service skills and empathy
Ability to handle multiple communication channels Utilize your bilingual skills and passion for customer care to support patients with Alphanumeric Systems Inc.

📌 Remote Bilingual Customer Care Specialist Quebec City (Canada)
🏢 TELUS International
📍 Canada