This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc.Making it Possible - Collabria Financial Collabria Financial Inc.Is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value—empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape. What sets Collabria apart is our foundation inpartnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a rapid-growing organization, we offer exciting opportunities for career advancement and innovation. As a Salesforce and ITSM Platform Administrator and Developer, you will administer, support, configure and enhance Collabria's Salesforce and Halo platforms. In this role, you will be responsible for the day-to-day administration of Salesforce Service Cloud and Halo, including user access, platform configuration, workflows, reporting, case and incident management processes, and system enhancements, while contributing to the transition to Marketing Cloud Next. You will collaborate with different areas of the business, including, Customer Service, Marketing, Data,



Technology teams and external partners, to troubleshoot complex issues, support integrations and platform changes, maintain documentation, and contribute to continuous improvement initiatives across the organization. More specifically, you will be required to: Configure, develop, test and deploy Salesforce enhancements. Support case management, routing, escalation, notification, knowledge management and reporting processes within Service Cloud. Contribute to the transition to Marketing Cloud Next and support the integration of data, audiences, communication preferences, customer journeys and automation capabilities. Collaborate with the Data team on the configuration and use of Data 360, including profile unification, data quality, segmentation, data models and activation within Salesforce. Contribute to the assessment, configuration and deployment of Agentforce use cases while ensuring appropriate data security, access controls, human oversight and response quality. Investigate and resolve incidents, automation errors, integration failures and data issues affecting Salesforce, Halo and related platforms. Plan and execute platform changes in accordance with approved change management, version control, testing, approval, deployment and post-production validation practices. Collaborate with suppliers and internal teams to manage complex incidents, dependencies, upgrades, roadmaps and knowledge

📌 Senior Salesforce Administrator (Toronto)
🏢 Relevance
📍 Toronto