Drive customer satisfaction as a Senior Technical Support Engineer at Nokia in Sunnyvale, CA. Focus on resolving escalated support issues and improving IP network performance. As a part of the R&D; support team, you will handle complex product challenges and work asynchronously with teams across the globe. This position allows you to sharpen your engineering skills and expand your knowledge in advanced IP technologies while ensuring top-tier customer support. Key Responsibilities:
Debug escalated customer issues from support teams
Provide technical consultation to internal and external stakeholders
Implement product enhancements through on-site interventions
Maintain comprehensive records of issue resolutions




Stay informed on current product releases and improvements

Requirements:
Background in Telecommunications, Computer Engineering, or similar
Excellent communication and problem-solving abilities
Fluent English skills, both verbal and written
Familiarity with IP protocols, troubleshooting, and testing
Knowledge of virtualization and network management technologies

Bring your technical skills and passion for customer-centric solutions to Nokia as you thrive in a team-oriented workplace in Sunnyvale. #J-18808-Ljbffr

📌 Senior Technical Support Engineer At Nokia Ottawa
🏢 NOKIA
📍 Ottawa