Bilingual Customer Care Team LeadFull-time, PermanentLOCATION: MISSISSAUGA, ON (100% ON-SITE)HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pmSALARY: up to 80K + 7% BonusREPORTING MANAGER: Customer Care Team Supervisor

About Our Client

Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?
Competitive total compensation — based on experience
Comprehensive health and dental perks
Mental wellness support
Employer contribution to retirement savings
Fitness & wellness reimbursement
Educational assistance and professional development support
Paid time off including vacation and personal days
Community involvement initiatives
A collaborative and inclusive workplace culture featuring:
Team events and celebrations
Holiday gatherings




Lunch & Learns
Employee recognition programs

Key Competencies:
Fully Bilingual (French/English)
Customer focused and dedicated to exceeding the expectations of internal and external customers
Leadership skills & strong ability to prioritize
Coaching & Mentoring
Conflict resolution
Accountability
Collaboration skills
Delegation skills
Problem solving
Excellent written and verbal communication
Proven ability to multi-task, prioritize, and manage wide-ranging, time sensitive workloads
Strong organizational skills to allow for the successful completion of multiple tasks
Self-starter with a strong desire to see results
Team player with positive attitude
Proven agility, versatile and able to adapt to new challenges and procedures
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📌 Bilingual Customer Care Team Lead Mississauga
🏢 Beyond Bilingual
📍 Mississauga