Drive excellence in customer satisfaction as the Senior Manager of Customer Experience at Hyundai Auto Canada Corp. in Markham, Ontario. Lead initiatives to enhance key service metrics and dealership processes.This senior leadership role focuses on elevating customer experience in sales and service operations. You will coach the field team and align strategies with industry standards for NPS and service KPIs. Engaging with cross-functional teams to leverage industry insights is crucial for driving success.Key Responsibilities:
Develop a strategic roadmap to improve key metrics
Lead and mentor the field team in customer processes
Collaborate with cross-functional teams on priorities
Manage the Customer Experience survey reporting system
Communicate CX results and action measures to executivesRequirements:
10+ years of relevant leadership experience
Solid initiative and judgment skills
Excellent communication and project management skills
Knowledge of dealership operations and customer retention
Proficiency in MS Office; bilingualism is an assetMake a significant impact in enhancing Hyundai customer experiences and performance metrics.#J-18808-Ljbffr

📌 Senior Customer Experience Manager Hyundai Markham (Canada)
🏢 Hyundai motor group
📍 Canada