Elevate your career with TD as an Operations Analyst II in Mississauga, Ontario. This position focuses on analyzing complex transactions while ensuring adherence to key operational guidelines. In this role at TD, you will be responsible for executing detailed analyses, investigating process exceptions, and leading small-scale initiatives.
Your expertise in customer service and operational processes will directly impact service quality and efficiency. The position also requires you to manage internal and external inquiries with professionalism while enhancing team collaboration. Key Responsibilities:
Execute complex transactions and process overrides accurately
Analyze and document service delivery issues
Coordinate project initiatives as a subject matter expert
Support development of policies and standards
Maintain working relationships with internal and external partners Requirements:
Undergraduate degree or college diploma preferred
3+ years relevant experience required
Knowledge of compliance and risk management preferred
Ability to maintain confidentiality at all times
Robust understanding of operational processes and procedures Drive operational excellence and customer satisfaction as a key member of TD’s team in Mississauga.