About Us

VIDC is a multidisciplinary medical and research centre dedicated to improving the health and well-being of individuals affected by HIV, Hepatitis C, and other complex health conditions. Our team is compassionate, collaborative, and driven by a strong commitment to patient-centered care, research, and community engagement.

We are looking for a motivated and dynamic Medical Office Assistant to join our team. The ideal candidate is enthusiastic, detail-oriented, and confident in providing both administrative and patient support in a quick-paced, compassionate setting.

Key Responsibilities
Perform reception duties, including: answering phone lines and managing inquiries, scheduling patient appointments and coordinating specialist referrals, managing filing, archiving, billing, and invoicing.
Utilize and maintain accuracy within the Electronic Medical Records System (EMRS)
Support Clinical Researchers and Nurses in coordinating patient visits and study appointments
Provide administrative support to the reporting Manager and broader team as needed
Contribute to a welcoming and qualified patient experience

Knowledge, Skills, and Abilities
Experience with MSP billing and EMR systems
Knowledge of archiving and chart management




Strong organizational, multitasking, and time-management skills
Excellent communication and interpersonal skills
Ability to remain calm and professional in high-pressure or sensitive situations
Demonstrated initiative, problem-solving, and sound professional judgment
Experience working with individuals living with HIV, HCV, or vulnerable populations is an asset
Bilingualism (verbal and written) is an asset

Education and Professional Requirements
Minimum of Grade 12 education (post-secondary education an asset)
Certificate or diploma in Medical Office Assistant program
Minimum of 1 year of recent experience in a medical office or clinical setting
Equivalent combinations of education and relevant experience will be considered

What we offer:
Comprehensive benefits (health, dental, vision, extended medical)
Paid vacation and sick leave

Job Types: Full-time, Permanent

Pay: $38,000.00-$45,000.00 per year

Benefits
Dental care
Extended health care
Paid time off

Education:
Secondary School (preferred)

Experience:
MOA: 1 year (required)

Work Location: In person

📌 Medical Office Assistant Vancouver
🏢 Vancouver Infectious Diseases Centre
📍 Vancouver