Medical Call Centre Representative

Carrot Health - Brampton, ON

Carrot Health-Oakville, ON

Carrot Health - Etobicoke, ON

Objectives: Manage all incoming and outgoing calls in a fast- paced ophthalmology clinic, providing optimum patient care with a high standard of professionalism.

Responsibilities:
Answering a multi-line phone system, completing patient reminder calls, checking voicemail , cancelling clinics and returning calls.
Able to understand patient triaging, respond to patient queries and directing call to the appropriate party.
Documenting and logging call information according to operating procedures.
Maintain a neat and clean work environment and qualified appearance.
Education, Skills and Experience:
Able to work under pressure and multi-task in a fast paced environment,



while providing a high degree of professionalism.
Experience answering a multi-line phone system in a medical office or a call centre.
Excellent verbal communication skills with strong customer service skills and attention to detail.
Maintain confidentiality of patients and organization at all times.
Experience in Ophthalmology and Oscar Clinical Management System is an asset but not a requirement.

Job Type: Full time

Please send resume with cover letter with hourly wage expectations.

Job Type: Full time

Pay: $18.00-$21.00 per hour

Work Location: In person

📌 Medical Call Centre Representative Etobicoke (Canada)
🏢 Carrot Eye Surgery Clinic
📍 Canada