Enhance your career with Groundworks as an Appointment Center Specialist in Calgary. Engage customers through inbound and warm outbound calls while providing exceptional service every day. At Groundworks, we're seeking driven individuals to join our team in the Calgary office.
This role offers a supportive environment where you can showcase your communication skills and make a real impact. Ideal candidates should have over a year of customer service experience and a positive attitude to thrive in a dynamic setting. Key Responsibilities:
Answer inbound calls and make warm outbound calls
Maintain accurate customer information in the system
Adapt quickly to changes in work strategy
Foster positive customer relationships through effective communication
Perform additional duties as assigned by supervisors Requirements:
Minimum 1+ years of customer service experience
Excellent phone skills and a competitive nature
Comfortable with computer usage and data entry
Ability to work flexible shifts, including evenings and weekends
Solid motivation and adaptability in a rapid-paced setting Build your future with Groundworks and utilize your communication skills to enhance customer relationships.