Elevate guest experience as a Guest Relations Manager at Fairmont Waterfront on Vancouver's waterfront. Lead the Front Office team in providing exceptional service and guest engagement. This temporary, full time role spans from November 1, 2026, to October 31, 2027.

You will oversee departments such as Concierge, Guest Services, and Fairmont Gold while ensuring service excellence. Your experience in hospitality will guide team members, track guest feedback, and enhance overall satisfaction. Key Responsibilities:
Lead Front Office departments to meet service standards
Address guest concerns promptly for memorable experiences
Utilize guest feedback to improve service quality
Manage VIP reservations and room assignments
Coach Front Office colleagues for skilled growth Requirements:
Minimum 2 years of leadership experience in hospitality
Excellent communication and interpersonal skills
Degree or Diploma in Hospitality Management is an asset
Knowledge of Opera Property Management System beneficial
Robust guest service orientation and training background Bring your passion for guest service and leadership to Fairmont Waterfront as a pivotal member of the team.

📌 Guest Relations Manager At Fairmont Waterfront Vancouver
🏢 FAIRMONT
📍 Vancouver