Elevate the guest experience at Fairmont Waterfront as a Guest Relations Manager. Join a team committed to luxury hospitality on Vancouver's iconic waterfront. Reporting to the Front Office Manager, this leadership role focuses on ensuring exceptional service across all Front Office departments.

You will address guest concerns, leverage feedback to enhance quality, and manage guest services and reservations. This position is integral to maximizing room revenue while coaching and developing team members for their growth. Key Responsibilities:
Lead Front Office teams including Front Desk and Concierge
Address and resolve guest concerns promptly
Utilize feedback for continuous service improvement
Manage VIP and special request reservations
Coach and mentor team members towards excellence Requirements:
Minimum 2 years in a leadership role
Passion for guest service and solid communication skills
Knowledge of Opera Property Management System is a plus
Highly organized with results-oriented focus
Canadian work authorization required Drive exemplary service and operational excellence as you lead guest relations at Fairmont Waterfront.

📌 Guest Relations Manager At Fairmont Waterfront Vancouver
🏢 Fairmont Hotels u0026 Resorts
📍 Vancouver