Elevate technology solutions with AOS as a Senior IT Specialist Level 3. Lead complex project deliveries and resolve advanced technical issues, ensuring enduring client satisfaction. In this role at AOS, you will act as a senior individual contributor while reporting directly to the VP of People and Business Operations.

Your focus will be on technical project delivery across managed IT and security, networks, and cloud services. You will leverage your advanced experience and troubleshooting skills to solve complex issues, leading to successful outcomes for clients. Key Responsibilities:
Lead planning and implementation of technical projects
Troubleshoot Level 3 escalations and major incidents
Ensure delivery quality and monitor results
Keep clients informed on technical issues and progress
Maintain current project documentation and handoffs Requirements:
Extensive experience in an MSP setting
Robust troubleshooting and documentation skills
Expertise in Microsoft 365, Windows Server, and security
Advanced certifications in relevant technical areas
Ability to work independently and collaboratively Bring your problem-solving skills to AOS and help clients thrive with technology.

📌 Expert It Specialist For Client Success Grimsby (Canada)
🏢 AOS
📍 Canada